Privacy Policy

1. Introduction

Banc Property Group (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or services.

We are registered with the Information Commissioner's Office (ICO) and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Data Controller

Banc Property Group is the data controller responsible for your personal data. Our registered address is:

3. What Personal Data We Collect

We may collect and process the following personal data:

3.1 Information You Provide Directly

• Contact Information: Name, email address, phone number, postal address
• Property Information: Property address, type, number of bedrooms, and other details relevant to valuations
• Communication Preferences: Your preferences for how we contact you
• Enquiry Details: Information you provide in contact forms or valuation requests

3.2 Information Collected Automatically

• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system
• Usage Data: Information about how you use our website, including pages visited, time spent on pages, and click patterns
• Cookie Data: Information stored through cookies (see our Cookie Policy for details)

4. How We Collect Your Data

We collect personal data through:

• Direct interactions when you complete forms on our website
• When you contact us by phone, email, or in person
• Automated technologies such as cookies and server logs
• Third parties such as property portals (with your consent)

5. How We Use Your Data

We use your personal data for the following purposes:

5.1 To Provide Our Services

• Responding to your enquiries and requests
• Conducting property valuations
• Marketing and selling properties on your behalf
• Managing tenancies and property management services
• Processing transactions and maintaining records

5.2 To Communicate With You

• Sending property updates and recommendations
• Providing information about our services
• Sending administrative communications about your account or transactions

5.3 To Improve Our Services

• Analysing website usage to improve user experience
• Conducting market research and analysis
• Testing new features and functionality

5.4 For Legal and Regulatory Purposes

• Complying with legal obligations
• Preventing fraud and money laundering
• Establishing, exercising, or defending legal claims

6. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: Where you have given us explicit consent to process your data for specific purposes
• Contract: Where processing is necessary for the performance of a contract with you
• Legal Obligation: Where we need to comply with a legal obligation
• Legitimate Interests: Where processing is necessary for our legitimate interests or those of a third party, provided your interests do not override these

7. Data Sharing and Third Parties

We may share your personal data with:

7.1 Service Providers

We engage trusted third parties to perform functions and provide services on our behalf, including IT support, email delivery, and customer relationship management. These parties have access to personal data needed to perform their functions but may not use it for other purposes.

7.2 Professional Advisors

We may share your data with professional advisors such as solicitors, accountants, and insurers where necessary.

7.3 Legal and Regulatory Bodies

We may disclose your personal data where required by law or to comply with legal obligations, court orders, or regulatory requirements.

7.4 Property Marketing

With your consent, we may share property details and your contact information with property portals, potential buyers, or tenants.

We do not sell your personal data to third parties.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS
• Secure data storage with access controls
• Regular security assessments and updates
• Staff training on data protection
• Secure disposal of data when no longer needed

While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

9. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Specific retention periods are:

• Contact form submissions: 2 years from last contact
• Valuation requests: 3 years from the request date
• Property transaction records: 6 years (for legal and tax purposes)
• Marketing consent records: Until consent is withdrawn

When your data is no longer required, we will securely delete or anonymise it.

10. Your Data Protection Rights

Under UK GDPR, you have the following rights:

To exercise any of these rights, please contact us using the details provided in section 2. We will respond to your request within one month.

11. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our website and store certain information. For detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy.

12. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policy of every site you visit.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

14. Complaints

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details above.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues: