Lettings Fees
Complete transparency on all fees and charges. We believe in being upfront about costs so there are no surprises.
Tenant Fees Explained
Tenant Fees Act 2019 Compliant
Under the Tenant Fees Act 2019, most fees charged to tenants are now banned. We only charge the permitted payments outlined below. Any landlord or agent charging banned fees may be fined up to £5,000.
Under current legislation, we are only permitted to charge the following payments to tenants:
Holding Deposit
Equivalent to one week's rent, which holds the property for 14 days.
Refund conditions:
- •Withheld if any relevant person (including any guarantor) withdraws from the tenancy
- •Withheld if any relevant person fails a Right to Rent check
- •Withheld if materially significant false or misleading information is provided
- •Withheld if you fail to sign your tenancy agreement within the deadline for agreement
Security Deposit
(Or 6 weeks if annual rent exceeds £50,000). Protected in a government-approved scheme.
Returned at end of tenancy, subject to property condition
Set-up, referencing and additional tenant
Referencing for up to two tenants, contract negotiation and arranging the tenancy. No charge to the tenant.
Inventory and Schedule of Condition
Dependent on the size of the property and outbuildings.
Amendment Fee
Amending terms and updating the tenancy agreement during the tenancy. Tenant-requested changes are capped at £50, or reasonable costs if higher.
Lost Keys or Security Devices
Plus the cost of a locksmith should the locks need to be changed.
Call-outs caused by the tenant
Where the tenant's actions result in the agent or a contractor attending the property.
Late Rent
Only where written into the tenancy agreement, on rent more than 14 days overdue.
Early Termination
Where requested by the tenant; cannot exceed the landlord's financial loss or the agent's reasonable costs.
Banned Fees
We do NOT charge tenants any of the following:
- ✕Application/Administration fees
- ✕Referencing fees
- ✕Check-in/check-out fees
- ✕Renewal fees
- ✕Professional cleaning fees (as a requirement)
- ✕Pet fees/deposits (separate from general deposit)
Deposit Protection
Your security deposit is protected in a government-approved scheme:
- Government-authorised tenancy deposit scheme
You'll receive prescribed information within 30 days of payment.
Landlord Service Fees
Choose the level of service that works for you. All fees are transparent with no hidden charges.
Tenant Find
We find and reference tenants, you manage the property
- Professional property marketing
- Accompanied viewings
- Tenant referencing (up to two tenants included)
- Collect and remit initial month's rent
- Agree collection of any shortfall and payment method
- Deduct any pre-tenancy invoices
Rent Collection
We find tenants and collect rent, you handle maintenance
- All Tenant Find services
- Monthly rent collection and statements
- Security deposit submitted to a government-authorised scheme
- Chasing arrears
Fully Managed
Complete hands-off service — we handle everything
- All Rent Collection services
- Pursue non-payment of rent and advise on rent arrears actions
- Two inspection visits per annum
- Arrange routine repairs and instruct approved contractors (two quotes)
- Hold keys throughout the tenancy term
Additional Services & Fees
| Service | Fee |
|---|---|
| Setup Fee (landlord's share) | One week's rent (inc VAT) |
| Amendment Fee | £50 (inc VAT) |
| Renewal Fee | £180 (inc VAT) |
| Check-out Fee | £0 |
| Future Landlord Reference Fee | £0 |
| Referencing (up to two tenants) | £0 |
| Additional tenant, guarantor or permitted occupier referencing | £0 |
| Inventory | From £100 (inc VAT), dependent on property size |
* Fees are shown inclusive of VAT as published in our landlord fee schedule. Please contact us for a full written quotation tailored to your property.
Fee Transparency
- Landlord fees are shown inclusive of VAT
- We will provide a written quotation before any work begins
- No hidden charges - all costs explained upfront
- Landlord fees are deducted from rent collected
- Setup fee (landlord's share): one week's rent (inc VAT), payable upon instruction
Cancellation Policy
Tenants: Once a holding deposit is paid, it becomes non-refundable if you withdraw from the tenancy (subject to the conditions outlined above).
Tenancy Renewals: No fees are charged to tenants for tenancy renewals. The landlord renewal fee is £180 (inc VAT).
Questions: Contact Andrew Crump or Nitesh Bheda on 01707 877781, or email andrew@bancproperty.com / nitesh@bancproperty.com.
Client Money Protection
Banc Property Group is a member of a Client Money Protection scheme, providing peace of mind that your money is protected.
Client Money Protected
All client funds held in segregated accounts
Client Money Protect Member
Client money protection for landlords and tenants
Redress Scheme
Member of The Property Ombudsman
Client Money Protection
Fully Protected
Professional Membership
The Guild of Professional Estate Agents
Redress Scheme
The Property Ombudsman
Deposit Protection
Government-authorised scheme